These general terms and conditions apply, without restriction or reservation, to sales made by the company VALLE, BALLINA Y FERNÁNDEZ, SA, with registered office at La Espuncia s/n 33310 Villaviciosa, Asturias, to customers who purchase products offered for sale through the website http://www.sidraelgaitero.com

The sales carried out are distance sales regulated by current Spanish legislation on the matter.

These general terms and conditions of sale are accessible at all times from the website and will prevail over any other document with which they contradict, without prejudice to the provisions of current legislation.

Order confirmation by the customer implies unreserved acceptance of these general terms and conditions of sale. Any modifications to these general terms and conditions of sale will be binding on all purchases made after their publication on the website.

The user

Accessing, browsing and using this website confers the status of user, and therefore, from the moment you start browsing the website, you accept all the conditions established here, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The user assumes responsibility for the proper use of the website. This responsibility extends to:

Use this website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchases.
Provide truthful and lawful contact information, for example, email address, postal address and/or other details.
The user declares to be over 18 years of age and to have the legal capacity to enter into contracts through this website.

Purchasing process

Users can purchase items on the website using the established methods and forms. They must follow the online purchase procedure, during which various products can be selected and added to the cart, and finally, click on “Checkout”.

The user must fill in and check the information requested at each step, although, during the purchase process, before making the payment, the purchase details can be modified.

The user will then receive an email confirming that Sidra El Gaitero has received your order or purchase request.

The system does not automatically generate invoices, so if you need one, you must send an email to tiendaonline@sidraelgaitero.com to request it.

The website sidraelgaitero.com has an SSL certificate to guarantee a secure purchase

Register as a customer or purchase as a guest

There are two options to place an order:

The user must register as a customer before or during the ordering process. To do this, they will be directed to a page to fill in all the necessary information to open an account if it is their first order, or to identify themselves if they already have an account.
Place an order as a guest without creating an account.

Prices and accepted payment methods

Prices are expressed in EUROS, inclusive of taxes, and do not include shipping costs. Prices are subject to change at any time if conditions require it. Products are available for sale while supplies last.

Products are delivered according to the rates in effect on the website at the time the order is registered.

Accepted Payment Methods

a) Credit or debit card
b) Bank transfer

Shipping costs

Shipping costs are calculated based on the weight of the product and the destination province and are always shown before finalizing the order.

ASTURIAS

Up to 2 kg: €5
Up to 5 kg: €6
Up to 10 kg: €7
Up to 15 kg: €8
Up to 20 kg: €9,5
Up to 25 kg: €11,5
Up to 30 kg: €14
Up to 35 kg: €16
Up to 40 kg: €18,5
Additional kg: €1

PENINSULA

Up to 2 kg: €7
Up to 5 kg: €8
Up to 10 kg: €9
Up to 15 kg: €11
Up to 20 kg: €13
Up to 25 kg: €17
Up to 30 kg: €20
Up to 35 kg: €24
Up to 40 kg: €28
Additional kg: €1

CANARY AND BALEARIC ISLANDS

Check shipping costs by sending an email to tiendaonline@sidraelgaitero.com

delivery policy

You will receive the order at the address indicated at the time of purchase within approximately 48 hours.

If for any reason attributable to him, Sidra El Gaitero If we are unable to meet the delivery date, we will contact the user to inform them of this circumstance, and they may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.

In any case, home deliveries are made on working days.

If delivery of the order is impossible due to the customer's absence, the order may be returned to the warehouse. However, the carrier will leave a notification explaining the order's location and how to arrange for redelivery.

If 30 days have passed since your order was available for delivery and it has not been delivered for a reason not attributable to Sidra El GaiteroThe website will understand that the user wishes to withdraw from the contract, and the contract will be considered terminated. As a consequence of the termination of the contract, all payments received from the user will be refunded, with the exception of any additional costs resulting from the user's choice of a delivery method other than the least expensive standard delivery option offered by the website.

Cancellation and refund policy

Once an online order has been placed, it cannot be cancelled.

You can return or exchange the product only if it is damaged or defective. In that case, within 48 hours of receiving your order, please send an email to tiendaonline@sidraelgaitero.com indicating your order number and the reason for the return.

Under no circumstances will returns or exchanges be accepted for products that have been opened or unsealed.

Disclaimer

Unless otherwise provided by law, Cider El Gaitero You will not accept any responsibility for the following losses, regardless of their origin:

Any losses that were not attributable to any breach on their part;
Business losses (including loss of profits, revenue, anticipated savings, data, goodwill, or unnecessary expenses incurred), or of
Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized.
Likewise, cider El Gaitero It also limits its liability in the following cases:

Cider El Gaitero We take all necessary measures to ensure an accurate product display on the website. However, we are not responsible for minor differences or inaccuracies that may exist due to screen resolution, browser issues, or other similar problems.
Cider El Gaitero We will act with the utmost diligence to make the product available to the company responsible for its transport. However, we are not liable for damages resulting from transport malfunctions, especially those caused by strikes, road closures, or any other issues inherent to the sector, which may lead to delays, losses, or theft of the product.
Technical failures that, due to unforeseen circumstances or other reasons, prevent the normal operation of the service via the internet. Lack of availability of the website due to maintenance or other reasons, preventing access to the service.
Cider El Gaitero The company will not be held responsible for misuse and/or wear and tear of products that have been used by the user. Likewise, it will not be held responsible for incorrect returns made by the user. It is the user's responsibility to return the correct product.
In general, cider El Gaitero It will not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control. That is, when such failure or delay is due to force majeure, which may include, but is not limited to:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport and other public or private means of transport.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Written communications and notifications

By using this website, the user agrees that most communications with Sidra El Gaitero whether electronic (email or notices posted on the website)

For contractual purposes, the user consents to the use of this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Sidra El Gaitero Submissions made electronically do not meet the legal requirement of being in writing. This condition will not affect the user's statutory rights.

The user can send notifications and communicate with Sidra El Gaitero through the contact details provided in these terms and conditions and, where applicable, through the contact sections of the website.

Similarly, unless otherwise stipulated, Cider El Gaitero You can contact and/or notify the user at their email address or at the postal address provided.

Data Protection

The personal information or data that the user provides to Sidra El Gaitero During a transaction on the website, your personal data will be processed in accordance with the Privacy Policy or data protection policy. By accessing, browsing, and/or using the website, you consent to the processing of this information and data and declare that all information or data you provide is truthful.

Complaints and claims

The user can send Sidra El Gaitero your complaints, claims or any other comments you wish to make through the contact details provided at the beginning of these conditions.

In addition, cider El Gaitero Sidra has official complaint forms available for consumers and users, which they can request from Sidra. El Gaitero at any time using the contact details provided at the beginning of these terms.

Likewise, if the purchase agreement between Cider is celebrated El Gaitero Should a user raise a dispute, the user, as a consumer, may request an out-of-court dispute resolution procedure in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. This procedure can be accessed via this website: http://ec.europa.eu/consumers/odr.